Continuing challenges in the telecommunications sector
There are more mobile phones than people in some parts of the world. Humanity has reached record levels, and in most developed countries, the total number of active mobile phones exceeds their population.
However, despite the increase in the consumption of services, the sector's performance in economic terms in some countries was negative.
In reorienting the industry, operators must switch to digital transformation to be much faster and more flexible. If they want to return to previous levels, they need to identify methods that are more efficient, more flexible, and create fewer problems. Then, to achieve this, they have to integrate technology into their processes. It will simplify their organizational structures, processes, and systems. Internally, they need to use data to become more efficient and effective. Externally, it is essential to offer an innovative experience to customers and even develop new enterprises that have a significant impact.
Five technological trends that will encourage innovation in telecommunications
1. 5G COMMUNICATION
Today it is relevant to talk about the fifth generation of mobile networks. This new generation is very different from the first, as its primary application was exclusively voice communication.
The first of the changes of this fifth generation will be the way to access the network and the benefits provided by WWWW (Worldwide Wireless Web). WWWW is designed for a mobile ecosystem where consumers will get seamless broadband connectivity, a rich ecosystem of mobile applications, and cloud services.
5G technology also promises data transfer speeds of up to 10 Gbps. It means that the speed will be 100 times faster than 4G.
Practical application: the new 5G technology opens up new perspectives. The fifth generation of mobile telephony opens up significant commercial opportunities for the telecommunications industry. Its practical application extends to different services, such as transport, medicine, agriculture, public services, and others.
2. WIFI 6
The WiFi organization (Wireless Fidelity) has launched a standard known as 802.11 ax, with the commercial name WiFi 6.
Its main advantages are a large bandwidth for servicing devices, lower power consumption, and higher information acquisition speed. It means that one WiFi 6 access point can serve up to 500 devices simultaneously.
Practical application: like 5G, WiFi 6 technology also has practical applications in entertainment, such as augmented reality or virtual reality. But it also has other applications in industry or sectors such as medicine: telemedicine, remote work, the Internet of Things, and smart city, which we will discuss in the next paragraph.
3. SMART CITIES
There are more and more Smart Cities in the world. Cities like Tokyo, New York, Singapore, and Barcelona are at the forefront of various Smart City-related activities. For example, environment, urban mobility, security, education, health, economy, and public administration.
Smart Cities go beyond using technology to connect cities. Using the potential of innovation, we can solve problems related to life in cities to benefit citizens. For cities to continue to grow, it is necessary to introduce technologies such as 5G, WiFi 6, and others.
Practical application: in general, smart city solutions can speed up emergency response, reduce travel time or reduce greenhouse gas emissions.
4. EDGE COMPUTING
Edge computing is one of the technologies that will define and revolutionize the way people and devices connect to the Internet. The growth in the number of Internet of Things devices leads to the appearance of an enormous amount of data to be calculated in data centers, which leads to limiting network bandwidth requirements.
Practical application: the purpose of edge computing is to bring computing and data storage closer to the location where it is necessary to increase response time and save bandwidth.
5. ELECTRONIC SIGNATURE
In the telecommunications sector, having the highest level of customer churn in the market, the signing of documents occurs constantly. During its life cycle, the customer must sign all kinds of documentation related to registration, such as a service provider agreement or obtaining a SIM card. Similarly, it is also necessary to sign a cancellation request and other relevant documents to make a legal cancellation.
Telecom operators should implement technological tools to simplify these procedures and avoid problems with customers. Modern technologies would allow them to maintain dynamic and flexible relationships with their customers.
Practical application: integration of electronic signature solutions helps speed up communication with customers: digital, agile, and paperless onboarding processes make this procedure an additional value for the client. In turn, digitization of signature processes increases the efficiency and productivity of internal business processes.
In 2022, an electronic signature using video identification will become one of the most popular innovative technologies in the telecommunications sector. In some countries, for example, in Spain, remote identification is already regulated as an acceptable method and guarantor. Its use will provide electronic signature processes with the speed and accessibility required by a digital client.
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